Support & help centre

Answers to the questions we hear most. Can't find what you need? Reach us through the contact form or at [email protected].

How do I start playing?

Open the Games page and tap any tile. The demo launches instantly — no account or payment required.

Is everything really free?

Yes. Every game is a free demo. There is nothing to purchase, ever. NO PURCHASE NECESSARY.

Why can't I withdraw my credits?

Virtual credits are part of the demo experience only. They have no monetary value and cannot be withdrawn, redeemed or exchanged.

A game won't load — what should I do?

Refresh the page, check your connection, and make sure your browser is up to date. Demos load from third-party providers, so an ad-blocker may occasionally interfere.

How do I create or delete an account?

Use the Registration button to create one. Accounts are optional and stored locally in your browser; clearing your browser data or logging out removes them.

I forgot my password.

Because accounts are lightweight and local, simply register again or log in with a new password. No sensitive data is stored on a server.

Which devices are supported?

IntroPlay works on modern desktop and mobile browsers. The lobby and demos are fully responsive.

How do I report a problem or give feedback?

We'd love to hear from you. Send a note via the contact form and pick the relevant subject.