Intro Privacy Policy

Welcome to Intro’s Privacy Policy - we appreciate you giving this document your full consideration.

Why you should read this policy

At Intro, we recognise that your privacy is of the utmost importance. In order to reflect this, we strive to ensure that our products and services are designed with this in mind, meaning that you can use them in full confidence and focus on the important things - connecting with new people and forming meaningful relationships.

We value your trust in us, in providing us with your information and by designing our products and services with this in mind we want to reassure you that this allows us to do our very best to maintain your privacy and we intend to keep your trust as a result of this. We want to be as open as possible, with regard to the ways in which we process your information and we will never use it in a way which will compromise your privacy.

In order to facilitate this, we have ensured that all of our Privacy Policy and other documents have been written without all the legal jargon and excessively complicated language which can be found in privacy policies of other online services, so that you can fully understand all of our practices.

We will always be seeking to improve these ; we will constantly review how we store and use your information, to ensure that it is always as secure as it can be.

By reading and agreeing to this Privacy Policy, you are consenting to us processing your personal information as detailed within this Privacy Policy.


This Privacy Policy applies beginning 24 September 2018.

EFFECTIVE DATE: 24 September, 2018

  1. About Intro
  2. Where does this Privacy Policy apply?
  3. What information do we collect?
  4. Data Collection Technologies
  5. How do we use your information?
  6. Cookies and other data collection technologies
  7. How do we share your information?
  8. How do we protect your information?
  9. Cross-border data transfer
  10. What are your rights?
  11. How long do we store your information for?
  12. Our contact details
  13. Changes to this privacy policy

  1. About Intro

This is the privacy policy, cookie policy and marketing & communications policy for Intro, whose address is:

Intro, Future Worlds, Enterprise Rd, Southampton, SO16 7NS

  1. Where does this Privacy Policy apply?

This Privacy Policy applies to all services operated by Intro including, but not limited to, websites, applications and events. From herein, these will simply be referred to as our “services”. Where necessary, some of our services will have their own dedicated privacy policy - where this is the case, that policy will be applicable; not this one.  

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.


  1. What information do we collect?

All information which is requested by our services is mandatory and failure to supply this information may make it impossible to provide these. In cases where it specifically states that some information is not mandatory, you are free not to communicate this information without any consequences on the availability or the functioning of the service.

In using our services, we collect information regarding the device which you use to access our services, the different features you use, in addition to the way in which you use these. This can include:

Personal Information

In order for you to be able to use our services in full, personal information about you will be obtained, with your explicit consent, on signing up to our services. We may also collect information which is stored on your device each time you use our services. For example, we may collect contact information, login information, friends lists, photos, videos and other digital content but only with your prior consent.

In order to help you easily exchange details with people, make some great new connections, as well as interact with other third parties, we need some information about you, such as the various social media profiles and any other information which you choose to share using our services, in order to do this and we will ask for some permissions of the social media platforms you use as a result of this.

From such profiles, this can also include:

As part of this, we also collect information which is a byproduct of using our services, such as the connections you make, access logs, in addition to information which we receive through third parties i.e. when you login to our services using your social media accounts.

We will also obtain personal information you provide when you send feedback, contact us for any reason and by any medium, or report a problem with our services. We may retain a record of any contact you make with us.


Personal Information about other individuals

If you give us information on behalf of someone else, you confirm that the other party has appointed you to act on their behalf and has agreed that you can:


Information from third parties

Occasionally we may receive information about you from other sources, which will be added to the information already held about you in order for us to help supply our services and products to you.

Device Information

We also collect information about the device you use to access our services as well information from this device, including:

Location Information

In addition to the above, if you give us your explicit consent, we can collect your geolocation (latitude and longitude) through various means, depending on your device and service, and this can include GPS, Wi-Fi or Bluetooth connections. The collection of your geolocation may occur in the background even when you are not using the services if the permission you gave us expressly permits such collection.

If you decline permission for us to collect your geolocation, we will not collect it.

You can withdraw your consent to providing this information at any time by emailing or contacting us by writing to us at the address at the top of this policy.


  1. Data Collection Technologies

We may monitor your use of our services through the use of cookies and similar tracking devices. For example, we may monitor how many times you use our services. This information helps to build a profile of users on our services and our website. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

  1. How do we use your information?

We will use your personal data for the following purposes:


What is our lawful basis or grounds for using your personal data?

Under laws that are designed to protect your personal data, we need to have what is called a lawful basis or ground each time we use, share or otherwise process your personal data. We may also need to process your personal data to comply with any legal obligations which may be applicable. Likewise, we may process your personal data where this is in the public interest or it is to protect your vital interests, but this will only be in rare circumstances.

In most cases, our processing of your personal data is necessary for the performance of our services to you, such as using your personal information in order to maintain your account and profile, as well as facilitating connecting with other users.

Certain uses of your personal data, or other processing activities, may not be strictly necessary to perform our services to you, however, they may be necessary for the purposes of our legitimate interests or the legitimate interests of a third party. They may also be in your interests.

When we say legitimate interests, we mean our (or a third party's) interests in enabling us to provide our services to you as efficiently and securely as possible. For example, we may choose to use a third party to store your personal data; we may do this in part because our use of that service means that your personal data is more secure.

In using our services we will, at certain points, ask for your consent to use your information for certain specific reasons. You may withdraw such consent at any time of your choosing by contacting by the methods listed at the bottom of this policy.


  1. How do we share your information?

Disclosure of your personal data

As we aim to help facilitate the making of new connections, the primary sharing of users’ information is with other parties using our services. We also share some users’ information with:

Information sharing with other users

When you voluntarily disclose information on our services, you consequently share information with other users. This information can be publicly viewed, so please ensure that it is information which you are completely comfortable being publically viewable as neither you nor we can control what other parties do with your information once you share it publicly.

If you wish to restrict who can view all or part of your profile and the information which it displays, this will be determined according to the settings which you select.

Information sharing with third parties and partners

We are always seeking to offer the best services to our users and so work with third parties to help with our operations as well as improving our services. Such third party assistance can include:

In order to help the advertisement of our services, we may also share information - in a pseudonymised form - with our partners who assist us with this.

Any partner or service provider must also agree to strict confidentiality requirements in order to further protect your privacy.  

  1. How do we protect your information?

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example we will store your personal data on secure servers.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the Internet.

What you can do to keep your information safe

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

  1. Cross Border Data Transfers

Transfers of data out of the EEA

We will make reasonable efforts to ensure that your data is not transferred outside the European Economic Area (EEA). Where we use data servers that may transfer data out of the EEA we will take steps to ensure adequate protections are in place to ensure the security of your information and give you remedies in the unlikely event of a security breach.

All information you provide to us is stored with secure data processors for the purposes of storing your data, accounting purposes and social media purposes for example. A copy of your information is also stored securely on our internal server and computers where access is restricted.

Please note that we review all processors we utilise and ensure that there are adequate safeguards in place to protect your personal data, such as adherence to binding corporate rules or compliance with the EU-US Privacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about the Privacy Shield here:


  1. Marketing and opting out

If you have provided your consent to receive news, special offers or promotions from us, we may contact you by mail, telephone, SMS, text/picture/video message, email, about products, services, promotions, special offers and charitable causes that may be of interest to you.

Our services may contain links to other websites or apps which we or our partners own, or websites or apps of our partners or third parties. Please note that if you follow any of these links, the websites, apps and services provided through them will have their own privacy policies/terms of use. We do not accept any responsibility or liability for their respective privacy policies/terms of use or the collection and use of any personal data collected through these websites, apps or services. Please ensure that you review the relevant privacy policies/terms of use prior to providing any personal data to, or using these websites, apps and services.


  1. Your Rights

We will collect and store information about you, as detailed above. You will be provided with opportunities to consent to this Privacy Policy and marketing when you provide your personal details to us.

You can change your mind, remove or add your consent at any time.

To revise your consent, access, amend or remove your records or assert any of your rights set out above, you should send your request in writing to us at

These rights may not apply in all situations or in relation to all types of processing.

You will need to provide proof of identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); and specify the personal data you want access to, amended or removed.


  1. How long we will store your data

We will store your data for as long as necessary for the purpose of processing. The data may be deleted in the following circumstances for example:


  1. Our contact details

We welcome your feedback and questions. If you wish to contact us or our Data Protection Officer, please send us an email to specifying that the communication is for the Data Protection Officer. You can also write to us Intro, Future Worlds, Enterprise Rd, Southampton, SO16 7NS.


  1. Changes to this privacy policy

We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.

Data Protection Supervisory Authority

The Data Protection Supervisory Authority in the UK is the Information Commissioner's Office. Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website here: